Monitoring - A fix has been implemented and we are monitoring the results.
Aug 04, 2024 - 02:01 UTC
Aug 04, 2024 - 02:01 UTC
Update - Our partner is continuing to investigate this issue. Here is some additional information related to this incident.
We are currently utilizing a partner satellite to provide APAC regional services. On Monday 15 April, the Thuraya 3 (T3) satellite suffered an unexpected payload anomaly causing an ongoing service outage of both voice and packet services. T3 is in geostationary orbit at a longitude of 98.5° E and provides L-band mobile satellite services predominantly over South and East Asia and the Pacific region.
Our partner immediately implemented standard incident management procedures and they continue to investigate the incident in conjunction with the satellite manufacturer. The satellite remains safe and under control and we will provide further updates as soon as practicable.
We apologize for any inconvenience this issue is causing and are here to answer any questions related to our services. Please reach out to support@mss.viasat.com with any concerns.
Apr 24, 2024 - 04:38 UTC
We are currently utilizing a partner satellite to provide APAC regional services. On Monday 15 April, the Thuraya 3 (T3) satellite suffered an unexpected payload anomaly causing an ongoing service outage of both voice and packet services. T3 is in geostationary orbit at a longitude of 98.5° E and provides L-band mobile satellite services predominantly over South and East Asia and the Pacific region.
Our partner immediately implemented standard incident management procedures and they continue to investigate the incident in conjunction with the satellite manufacturer. The satellite remains safe and under control and we will provide further updates as soon as practicable.
We apologize for any inconvenience this issue is causing and are here to answer any questions related to our services. Please reach out to support@mss.viasat.com with any concerns.
Apr 24, 2024 - 04:38 UTC
Update - Our partner is continuing to investigate this issue. Here is some additional information related to this incident.
We are currently utilizing a partner satellite to provide APAC regional services. On Monday 15 April, the Thuraya 3 (T3) satellite suffered an unexpected payload anomaly causing an ongoing service outage of both voice and packet services. T3 is in geostationary orbit at a longitude of 98.5° E and provides L-band mobile satellite services predominantly over South and East Asia and the Pacific region.
Our partner immediately implemented standard incident management procedures and they continue to investigate the incident in conjunction with the satellite manufacturer. The satellite remains safe and under control and we will provide further updates as soon as practicable.
We apologize for any inconvenience this issue is causing and are here to answer any questions related to our services. Please reach out to support@mss.viasat.com with any concerns.
Apr 17, 2024 - 15:23 UTC
We are currently utilizing a partner satellite to provide APAC regional services. On Monday 15 April, the Thuraya 3 (T3) satellite suffered an unexpected payload anomaly causing an ongoing service outage of both voice and packet services. T3 is in geostationary orbit at a longitude of 98.5° E and provides L-band mobile satellite services predominantly over South and East Asia and the Pacific region.
Our partner immediately implemented standard incident management procedures and they continue to investigate the incident in conjunction with the satellite manufacturer. The satellite remains safe and under control and we will provide further updates as soon as practicable.
We apologize for any inconvenience this issue is causing and are here to answer any questions related to our services. Please reach out to support@mss.viasat.com with any concerns.
Apr 17, 2024 - 15:23 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2024 - 17:39 UTC
Apr 16, 2024 - 17:39 UTC
Update - We are continuing to investigate this issue.
Apr 15, 2024 - 22:20 UTC
Apr 15, 2024 - 22:20 UTC
Investigating - Viasat MSS APAC Region is currently experiencing a service outage. We are investigating this issue and will provide updates as they become available. We apologize for any inconvenience this issue is causing.
Apr 15, 2024 - 17:09 UTC
Apr 15, 2024 - 17:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 31, 2024 - 13:39 UTC
Jul 31, 2024 - 13:39 UTC
Update - We are continuing to work on a fix for this issue.
May 28, 2024 - 21:00 UTC
May 28, 2024 - 21:00 UTC
Update - We are continuing to work on a fix for this issue.
May 28, 2024 - 20:06 UTC
May 28, 2024 - 20:06 UTC
Update - Viasat MSS EMEA Region is currently experiencing degraded service. Terminals may have difficulty logging into the network while service stabilizes. We are actively working this issue and will provide updates as they become available. We apologize for any inconvenience this issue may be causing.
Apr 28, 2024 - 00:43 UTC
Apr 28, 2024 - 00:43 UTC
Identified - Viasat MSS EMEA Region is currently experiencing degraded service. Terminals may have difficulty logging into the network while service stabilizes. We are actively working this issue and will provide updates as they become available. We apologize for any inconvenience this issue may be causing.
Apr 27, 2024 - 22:26 UTC
Apr 27, 2024 - 22:26 UTC
IP Transport Service - North America
?
Operational
IP Transport Service - Europe, Middle East, Africa
?
Operational
IP Transport Service - Asia Pacific
?
Operational
IP Transport Service - South America
?
Operational
Cobham PTT In-Network Service
?
Operational
Viasat PTT In-Network Service
?
Operational
S&P Portal Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Viasat MSS North America Region Scheduled Maintenance, 2024-11-24
Nov 24, 2024 07:00-09:00 UTC
Viasat MSS North America Region will be undergoing 2-hour maintenance window for our partner ground infrastructure hardware upgrades on 2024-11-24 07:00 - 09:00 UTC.
For any inquiries related to this maintenance please contact support@mss.viasat.com.
Posted on Nov 12, 2024 - 16:01 UTC
For any inquiries related to this maintenance please contact support@mss.viasat.com.
Posted on Nov 12, 2024 - 16:01 UTC